| FREQUENTLY ASKED QUESTIONS
Most people have no difficulty in using the
eyeQ program on their computer. Occasionally,
computers have problems that are unrelated to the eyeQ
program that prevent users from enjoying the full value of the
program. The following Q&A may help you resolve these
problems.
Q:
Where do I find my
registration (unlock) code?
A: It is listed on your packaging slip.
Q: The unlock code won't unlock my software.
A: Many people mistakenly enter the letter "O"
instead of a number "0" (zero.) All unlock codes use the
number ZERO not the letter "O".
Q: Is it necessary to leave the eyeQ CD in my CD-ROM
while I use the program?
A: Yes. Simply place the CD in your CD-ROM to access
all the features of eyeQ.
The mini-exercises found in the lower-right-hand corner
of your screen can be accessed at any time without inserting
the CD (look for the
-EYE and
 -BOOK
icon).
Q: I can't hear any sound.
A: The soundcard on your PC actually involves several
sound protocols. Each of these can be controlled separately.
You may be able to hear an audio CD just fine, but audio clips
and audio with movies may not be configured correctly. Here
are a couple of things to check.
Q: The CD did not start automatically when I put it in the
CD-ROM drive. What do I do?
A: You always start the eyeQ program
using the Start>Programs>eyeQ menu or the eyeQ
shortcut on your desktop. The program will find the CD
automatically as it needs data.
Q: Why did the program lock up during playing?
A: Welcome to the imperfect world of computers.
eyeQ has been programmed to the highest standards
of reliability, but occasionally computers just "get tired" or
"confused" and any program can lock up.
Press CONTROL+ALT+DELETE
and a task manager window will appear. Find the eyeQ program.
If it says "not responding" then press "end task" to stop the
program and clear the problem.
PS: This works for all
programs when they lock up your computer!
Q: I couldn't print the scores.
A: The program uses your default windows system
printer. Make sure that your printer is connected, full of
paper and turned on. Test it by printing from another program
such as your word processor.
Q: The program is slow responding when I
click on a different section.
A: Many CD-ROM drives start and stop to conserve
power and reduce wear and tear. Each time you enter a section,
your CD-ROM drive may have to "power up" to speed before it
can access the files for that section. This causes a delay.
Laptops ALL contain power saving functions to conserve battery
power. If the delay is too annoying, simply turn off the power
saving functions so that the CD-ROM drive runs continuously.
Q: Why does my screensaver keep popping up during a session?
What should I do?
A: When you select a screen saver, you also may
choose the wait time before your screensaver is activated.
During a session you will not usually be pushing any keys or
pressing the mouse. Your computer will think that you are not
using the computer and so the screen saver wait time will
trigger the screen saver.
To solve the problem
temporarily, during a session, simply move the mouse or press
the spacebar twice to trick the computer into closing the
screen saver.
The better solution is to
disable your screen saver or increase the wait time longer
than 10 minutes while you practice a session.
During a practice reading
session, you may want to disable your screen saver totally so
that it will not interrupt your reading flow.
Q: Do you have any tips for using eyeQ on my laptop?
A: Laptops are great tools for busy people traveling.
eyeQ is a perfect way to use your time when
traveling by plane or train. But, the built in power saving
features turn off the hard drive, monitor and CD-ROM drive
after a few moments to conserver power. This will cause
sluggishness when the drives need to power up during the
eyeQ program. The program will run faster if you
turn off all power saving features, but be aware that your
battery will drain faster!
Q: I have additional questions, how can I contact you?
A: To contact us, please call 800.956.0576 or e-mail us at eyeQcustomerservice@infmind.com
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